MY DRAP wants to inform its clients and users that the territory in which it accepts and distributes orders is understood as Spain, United Kingdom, and France. MY DRAP does not process orders through the web outside this territory. If a user is interested in receiving an article outside of the territory, they should contact the company through the form or by the e-mail [email protected] and we will study their request and duly inform them.
Delivery costs will vary according to the weight, the destination of the package, and the delivery method. It should be added that these costs will be met by the buyer. The total price corresponding to delivery charges will be visualized in the summary of the order before proceeding with the purchase.
Rates and sending options
| OPTIONS | DELIVERY TIMES* | PRICE |
| Spain/Portugal Free | 24 h | from € 29 |
| Spain/Portugal Standard | 24 h | € 6,50 |
| International Free Zone 1 and 2 | 1 – 5 days | from € 59 |
| International Free Zone 3 | 1 – 5 days | from € 89 |
| International Standard Zone 1 | 1 – 3 days | € 14,90 |
| International Standard Zone 2 and 3 | 3 – 5 days | € 19,90 |
| International Express | 24 h | € 30,60 |
* The delivery date is calculated in working days.
* Orders made after 14 h will be prepared the next day.
The usual delivery date for Canary Island is 48-72 hours. Delivery times: from 9 a.m. to 9 p.m. Monday to Friday, except bank holidays, according to the delivery route. These times may vary for logistical reasons or force majeure. In case of delays in delivery, MY DRAP will inform its client as soon as it is aware of this.
National deliveries
Deliveries are made from Monday to Friday, except on bank holidays. In the case that the client or the person authorized is not present at the time of delivery, a notification will be left and an SMS message sent so that they can collect the package at the nearest branch. If, after two days, they do not contact the branch to collect the order, it will be returned to MY DRAP.
International deliveries
Deliveries are made from Monday to Friday, except on bank holidays. In the case that the client or the person authorized is not present at the time of delivery, a notification will be left informing them of the nearest ACCESS POINT so they can collect the package. If, after two days, they do not contact the branch to collect the order, it will be returned to MY DRAP.
ZONE 1
Countries in Zone 1 according to rate and delivery options: France, Italy, and Portugal.
ZONE 2
Countries in Zone 2 according to rate and delivery options: Germany, Austria, Belgium, Bulgaria, Denmark, Scotland, Slovakia, Estonia, Finland, Wales, Greece, Holland, Hungary, Ireland, Lithuania, Luxemburg, Poland, the Czech Republic, Romania, and Sweden.
ZONE 3
Countries in Zone 3 according to rate and delivery options: Norway, United Kingdom, and Switzerland.
International Express deliveries
MY DRAP offers the international express delivery service in 24 hours in France and the United Kingdom. If a user is interested in receiving an item with the International Express service outside the countries mentioned, you should contact the company through the contact form or by email at [email protected] and we will look into your application and inform you regarding it.
MY DRAP emphasizes the responsibility of the user of entering a full and correct delivery address. When the order is sent from distribution the client will be informed of this and the transport company will activate the monitoring functions to guarantee the delivery.
In the case that the client or person authorized are not present at the moment of delivery, and seven days have passed without being able to contact them or make the delivery, the costs for later resending will be met by the client.
Personalization
Los productos personalizados requieren un plazo de entrega aproximado de 7-10 días laborables desde la confirmación del pedido.
Exceptions in delivery times:
During the special offers of the MY DRAP web, the delivery time may be longer than normal.
The MY DRAP holiday periods will be announced on the web and during the purchasing process.
MY DRAP will not assume any responsibility for the delay in the delivery of the orders when this delay is the exclusive fault of the buyer or of the person authorized.
The client assumes the risks of deterioration, damage, and loss of the products of the order from the moment of their delivery in accordance with the procedure ruled in these Terms and Conditions.
